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Drguyks's avatar
Drguyks
3 years ago
Solved

Updating my case

I can't update my case. Every time I try to update my case on the website I get redirected to an error message that says: "Sorry, that page doesn't exist!"

What's going on? What gives?

discussion
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @Drguyks Thanks for the update, can we try on another browser like chrome or edge and check if it loads? If not, I would recommend creating a new case and referencing your existing one in the case information letting our support know you are unable to resume it. 

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @Drguyks Can you try to clear the cookies and cache of your browser and then see if you can access your case?
  • Drguyks's avatar
    Drguyks
    3 years ago
    @EA_Illium I use Firefox in secret mode, so unless I am mistaken those things get deleted every time I close the browser. I did that twice & still no luck.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Drguyks Thanks for the update, can we try on another browser like chrome or edge and check if it loads? If not, I would recommend creating a new case and referencing your existing one in the case information letting our support know you are unable to resume it. 

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