Why does the EA app display "Games have been removed from your library"?
Hey everyone,
Thank you all for expressing your concerns about the "Games have been removed from your library" notification in the EA app (see below).
We want to assure you that this fe...
RESOLVED Outage May 22nd, 2024. "Games have been removed from your library" Message in EA app
Hi all,
We are seeing RECOVERY of the temporary problem which started on May 22nd at 8 am UTC, which was unintentionally impacting some users, causing them to see the message *"Games have been removed from your library" or *"You don't have access" error on the EA app more frequently than expected.
Recent reports in this forum thread seem to confirm this trend. Thank you for reporting this to us!
If you continue to experience the issue, please perform an EA app App Recovery (clear cache) by following the steps here, or reboot the client or machine.
*It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:
For the message "Games have been removed from your library" in the EA app, clickhere.
For the error "You don't have access" in the EA app, clickhere.
Thank you all for expressing your concerns about the "Games have been removed from your library" notification in the EA app (see below).
We want to assure you that this feature is functioning as intended. Its recent implementation aims to reduce the number of inquiries about missing games or DLCs and provide clarity on why such items have been removed from your library. By clicking on the "VIEW DETAILS" button on the right side of the message, you can see a list of all the games that have been removed and the respective reasons for their removal.
These reasons may include, but are not limited to:
Expiration of an EA Play membership,
Sunset of games due to discontinued online services,
Removal of games due to fraudulent activities,
And more.
Often, the message providing the reason for removal includes a link to an EA Help article explaining the rationale behind it.
If you encounter the message "Unlisted reason" when viewing the details, it could be due to various factors, such as:
The game no longer being available in EA Play,
Sunset of the game,
Payment issues,
Problems with your Xbox Game Pass Ultimate (XGPU) x EA Play connection (if you use this),
Voluntary removal by the account holder or parent,
Billing issues,
Or self-removal of the game from the account when it was previously claimed via EA Play (a feature previously available in Origin for PC but not in the EA app).
We hope this information clears up any confusion you may have.
If you're still unsure why certain items were removed from your account, please don't hesitate to contact our Support team via EA Help by following https://help.ea.com/help/faq/using-ea-help. They'll help explain why those items got removed or tackle any other problems you're dealing with.
Having the same issues, a few add-ons of The Sims 4 have been removed from my account and listed with the prices again (even though I bought them or got them for free before).
I've been having the same issue, I was using TS4 last night and I thought I'd have a quick half hour this morning but all my DLC has been removed. I download my stuff from Steam. I was wondering what had happened, I was thinking maybe hacking but I opened up Steam and everyone else is having the same issue. I hope it gets resolved soon, I don't really feel like paying a ton of money for something I already bought.
Here's some additional evidence, showing how the launcher says my games were removed for an Epic subscription ending, but also says my games were removed for an Xbox Game Pass subscription ending - neither of which are things that happened. Hope this helps with figuring out what's gone wrong.
I have Gamepass Subscription and when I went to try immortals of Avalon i get an error stating i don't have a subscription and to renew. additionally other games have been removed.
also notice in screenshot it says Epic Subscription...is Epic games working on a subscription service that Got mixed up in some back end change?
Same thing happened to me, I was playing earlier tonight without issue. I came back on an hour later and every Sims 4 DLC was removed for unlisted reason. Like many others here I had purchased them through my connected steam account.
Community Manager
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