Your EA account is disabled because another application was started

Question

My Sims 4 game is giving an error I get an error that it was suspended because it was started by another EA account. I have done everything to keep my account secure but it never opens and when I click on the game EA saying "Could not be launched by us". Fix this. I really don't want my DLC packs to be gone.

ea_david · Answer

melekk44​&nbsp;Hi there, from your description, it sounds like you've lost full control of your account.&nbsp;Please reach out to EA help, they can assist with getting this back under your control, and then the DLC should be available as expected.&nbsp;You can find more info here.&nbsp;(also I made some edits to remove the allcaps, please don't use them here-thanks)

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Your EA account is disabled because another application was started

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