HELP!!!
I am trying to link my xbox to my ea account, it already says it's linked to a @disabled.ea.com email. I cannot fine a way to open a case! LOVE EA SO MUCH!
Hi bksylverfox,
When the email address shows up as @disabled.ea.com, it means the EA account credentials have expired. Try resetting the password to reactivate it.
If that doesn't help solve it, our support team may be able to help you reactivate and update the account information on the EA account, depending on which scenario applies to you.
You mentioned running into trouble finding a way to open a case. Could you try these steps:
- Open the EA Help website
- Select 'Help by Topic'
- Click 'What to do if your EA Account was hacked'
- Scroll to the bottom of the article and select 'Contact us' under the heading 'Still having issues'
- Choose 'Continue as a guest' if you can't log into the account for now
- Fill out your information and tell them about your issue to submit the ticket
- Next, choose your contact option
They'll take a look into this for you and do their best to help you from there. It'd help to have the following information ready to help them swiftly locate the account and assist you:
- The email address you used to make your EA Account.
- Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
- Any invoice numbers from games you’ve bought from our store (EA app/Origin), or product codes for your games.
- EA_Lanna
