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Mellyone's avatar
Mellyone
Seasoned Newcomer
12 days ago
Solved

Gekaufte Spiele weg

Hallo,

Ich habe auf meinem alten Laptop damals viel Sims 4 gespielt und auch viele Erweiterungen dazu gekauft über Origin. Nun hatte ich wieder lust es zu Spielen. Leider soll ich die Erweiterungen jetzt erneut Kaufen. Kann mir jemand helfen wie ich an meine gekauften Spiele/Erweiterungen komme?

 

Liebe grüße und danke schon mal.

5 Replies

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  • Somaru's avatar
    Somaru
    Hero+
    11 days ago

    Mellyone in diesem Fall kann dir der EA Support am Besten helfen. Dort kann man herausfinden, ob du nicht doch auf einem falschen Account gelandet bist, oder ob es eine ganz andere Fehlerursache gibt:

    https://help.ea.com/de/help-home/

  • Mellyone's avatar
    Mellyone
    Seasoned Newcomer
    11 days ago

    Nein sind sie nicht. Es ist nur das Sims 4 drin ohne die ganzen Erweiterungen. 

  • Narkol's avatar
    Narkol
    Hero
    12 days ago

    Klicke in der EA App einmal oben rechts wo dein Nickname ist und wähle anschließend mein Profil aus. Sind die Spiele dort in der Liste noch aufgeführt? 

  • Mellyone's avatar
    Mellyone
    Seasoned Newcomer
    12 days ago

    Ja, ich bin mir sicher das ich mich mit dem richtigen Account angemeldet habe. Ich besitze nur diesen einen Account.

  • Narkol's avatar
    Narkol
    Hero
    12 days ago

    Bist du sicher das du dich im richtigen Account eingeloggt hast? 

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Hallo,

Ich habe auf meinem alten Laptop damals viel Sims 4 gespielt und auch viele Erweiterungen dazu gekauft über Origin. Nun hatte ich wieder lust es zu Spielen. Leider soll ich die Erweiterungen jetzt erneut Kaufen. Kann mir jemand helfen wie ich an meine gekauften Spiele/Erweiterungen komme?

 

Liebe grüße und danke schon mal.

","body@stringLength":"361","rawBody":"

Hallo,

Ich habe auf meinem alten Laptop damals viel Sims 4 gespielt und auch viele Erweiterungen dazu gekauft über Origin. Nun hatte ich wieder lust es zu Spielen. Leider soll ich die Erweiterungen jetzt erneut Kaufen. Kann mir jemand helfen wie ich an meine gekauften Spiele/Erweiterungen komme?

 

Liebe grüße und danke schon mal.

","kudosSumWeight":0,"postTime":"2025-04-05T10:05:40.403-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12081980_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":36},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hallo, Ich habe auf meinem alten Laptop damals viel Sims 4 gespielt und auch viele Erweiterungen dazu gekauft über Origin. Nun hatte ich wieder lust es zu Spielen. Leider soll ich die Erweiterungen ...","descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjA4Mzk2MSwxMjA4Mzk2MQ","node":{"__ref":"AcceptedSolutionMessage:message:12083961"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjA4Mzk2MSwxMjA4MzA5Mw","node":{"__ref":"ForumReplyMessage:message:12083093"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjA4Mzk2MSwxMjA4MjQ0NQ","node":{"__ref":"ForumReplyMessage:message:12082445"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjA4Mzk2MSwxMjA4MjQxMQ","node":{"__ref":"ForumReplyMessage:message:12082411"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjA4Mzk2MSwxMjA4MjA2OQ","node":{"__ref":"ForumReplyMessage:message:12082069"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:12081980":{"__typename":"Conversation","id":"conversation:12081980","solved":true,"topic":{"__ref":"ForumTopicMessage:message:12081980"},"lastPostingActivityTime":"2025-04-06T10:46:43.330-07:00","lastPostTime":"2025-04-06T10:46:43.330-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:12081980":{"__typename":"ModerationData","id":"moderation_data:12081980","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:12081980_1":{"__typename":"Revision","id":"revision:12081980_1","lastEditTime":"2025-04-05T10:05:40.403-07:00"},"CachedAsset:theme:customTheme1-1744706202753":{"__typename":"CachedAsset","id":"theme:customTheme1-1744706202753","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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an","conversation":{"__ref":"Conversation:conversation:12108601"},"id":"message:12108601","revisionNum":1,"uid":12108601,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-de"},"author":{"__typename":"User","uid":5494835,"login":"maik_bnte","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-04-16T07:18:14.783-07:00","lastPublishTime":"2025-04-16T07:18:14.783-07:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:8":{"__typename":"Rank","id":"rank:8","position":19,"name":"Hero+","color":"ED8B00","icon":null,"rankStyle":"FILLED"},"User:user:228266":{"__typename":"User","id":"user:228266","uid":228266,"login":"Somaru","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-01-24T05:41:52.115-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0yMjgyNjYtOEg4T1Jq?image-coordinates=0%2C0%2C829%2C829"},"rank":{"__ref":"Rank:rank:8"},"entityType":"USER","eventPath":"community:tghpe58374/user:228266"},"ModerationData:moderation_data:12083961":{"__typename":"ModerationData","id":"moderation_data:12083961","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:12083961":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:228266"},"id":"message:12083961","revisionNum":1,"uid":12083961,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-de"},"parent":{"__ref":"ForumTopicMessage:message:12081980"},"conversation":{"__ref":"Conversation:conversation:12081980"},"subject":"Re: Gekaufte Spiele weg","moderationData":{"__ref":"ModerationData:moderation_data:12083961"},"body":"

Mellyone in diesem Fall kann dir der EA Support am Besten helfen. Dort kann man herausfinden, ob du nicht doch auf einem falschen Account gelandet bist, oder ob es eine ganz andere Fehlerursache gibt:

\n

https://help.ea.com/de/help-home/

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Klicke in der EA App einmal oben rechts wo dein Nickname ist und wähle anschließend mein Profil aus. Sind die Spiele dort in der Liste noch aufgeführt? 

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Nein sind sie nicht. Es ist nur das Sims 4 drin ohne die ganzen Erweiterungen. 

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Ja, ich bin mir sicher das ich mich mit dem richtigen Account angemeldet habe. Ich besitze nur diesen einen Account.

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Bist du sicher das du dich im richtigen Account eingeloggt hast? 

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