Forum Discussion
EA_Barry
Community Manager
5 years agoCheck the following link to make sure you have this set up correctly:
https://help.ea.com/en/help/account/ea-login-verification-information/
Thanks.
4 years ago
This must be done using private browsing window. It is the ONLY way it works. There must be an issue with cookies or local storage data. EA really needs to investigate this. Go to Customer Portal (ea.com) in a private browsing tab and the code will send. Then you can change or add details in your Customer Portal (ea.com) to enable 2FA to avoid this happening in the future when logging in on the desktop client or non-private browsing scenarios.