Forum Discussion

rocketthatharpy's avatar
4 years ago

A Fake Suspension Message

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7a141468-4c50-467a-a85a-ccef00e9c577
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe It happens when attempting to log in.
When did this happen? (dd.mm.yy hh:mm) 6/13/2021 05:03 CST
Summarize your bug When I was trying to log in I used my EA ID and it said I was permanently suspended, but when I used my email it said for security I needed to change my password. After changing my password the EA ID worked fine.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I assume when you need to change your password try using your EA ID instead of your email.
What happens when the bug occurs? Exactly as described
What do you expect to see? A box telling me I need to change my password and you know.... not that i've been suspended

this went away after changing my password

1 Reply

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi @rocketthatharpy,

    Thanks for letting us know. I haven't seen any other reports about this, but I'll be sure to monitor this thread to see if any more reports come in. That way I can determine if this was a one time issue for just you, or if it affect multiple players. 

    Getting the message that you have to reset your password is pretty normal, but it shouldn't give a suspension error message. 

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 1 hour ago
8,780 Posts