Forum Discussion

Allymai_'s avatar
Allymai_
Rising Newcomer
11 days ago

Access Denied Error when installing packs

When I opened my game after updating it, it didn't have any of my packs installed. It's been a few months since I played, so I just figured that was why (it's happened before and been fine), so I went through the EA app and set all my owned packs to install but they keep getting to 95% installed, then pausing with an error pop up saying "The game failed to install or update". "We couldn't update pack name due to an access denied error". It goes on to mention antivirus software, so I tried uninstalling my antivirus and restarted my laptop, but it's still giving me the error. 

Any suggestions welcomed.

No RepliesBe the first to reply

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,847 PostsLatest Activity: 3 hours ago