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APoL0x's avatar
APoL0x
Seasoned Traveler
4 years ago
Solved

Adminstrator privileges prompted in an administrator account

I have Xbox Game Pass Ultimate, which includes EA Play. I downloaded Command & Conquer: Remastered Collection in the EA app. I tried to start the game but a message appears prompting me by adminstrator privileges to play the game. I'm in an administrator Windows account. I tried to click right button and click "Run as administrator" over the game icon but does not work.

After that, the game seems to starting launch, but second message appears:

"YOUR GAME FAILED TO LAUNCH An error on our end caused your launch to fail. Try again a little later".

I adjunt images of the two messages error.

I don't understand what could be going on and why I am unable to play a game I paid for. I have my PC clean and all updated.

bug
mac
pc
  • APoL0x's avatar
    APoL0x
    4 years ago

    SOLVED: I had the UAC set to minimum and the game did not load, I changed it to default (which has more restrictions) and now the game curiously works after clicking OK in the first window of the administrator privileges.

    I sincerely believe that you should fix this, it is not normal that a game with the minimum UAC does not work and with the default UAC (which has greater restrictions) it does.

    It is the first time in all my life that a game gives me problems for having the UAC to the minimum (and I will continue having it to the minimum), the default UAC is really a nuisance and 90% of the Windows users have it deactivated. This is why many users, like me, are unable to run the game, proof here:

    https://answers.ea.com/t5/C-C-Remastered-Collection/bd-p/cc-remastered-collection-technical-en

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  • APoL0x's avatar
    APoL0x
    Seasoned Traveler
    4 years ago

    I was finally able to test the game on another computer (running Windows 8.1). After clicking OK in the first window that asked for administrator privileges, the game worked correctly. The window to choose between the first or second Command & Conquer: Remastered or the map editor appeared.

    I don't know why on the other Windows 8.1 computer it worked and on my Windows 10 computer it did not. I don't think so but: could it be something related to Adobe Flash Player the reason why it doesn't load the window to select the games and the map editor?

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    In that case I am out of suggestions I'm afraid @APoL0x.

    The game works using your account and it works on multiple PC's with Windows 10 installed. You have also performed all the troubleshooting that we can offer to resolve this. 

    At this point I would reach our to Microsoft to check what other troubleshooting steps you can perform and to check if they know what could cause this. 

    Out of curiousity, are you playing on Windows 10 or Windows 11?

  • APoL0x's avatar
    APoL0x
    Seasoned Traveler
    4 years ago

    I'm playing on WIndows 10 and I have not been able to get it to work on a Windows 10 computer yet, only on a Windows 8.1 computer.

  • APoL0x's avatar
    APoL0x
    Seasoned Traveler
    4 years ago

    SOLVED: I had the UAC set to minimum and the game did not load, I changed it to default (which has more restrictions) and now the game curiously works after clicking OK in the first window of the administrator privileges.

    I sincerely believe that you should fix this, it is not normal that a game with the minimum UAC does not work and with the default UAC (which has greater restrictions) it does.

    It is the first time in all my life that a game gives me problems for having the UAC to the minimum (and I will continue having it to the minimum), the default UAC is really a nuisance and 90% of the Windows users have it deactivated. This is why many users, like me, are unable to run the game, proof here:

    https://answers.ea.com/t5/C-C-Remastered-Collection/bd-p/cc-remastered-collection-technical-en

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