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19Romulus84's avatar
19Romulus84
3 years ago

After dropping the game to the taskbar, the EA app doesn't open

@EA_Pythia, DarthFDG I wanted to add this whole "technical" post like @IVorzaYT colleague, but I can't create a new topic so I'll bring it up here. One technical problem and two practical. I've been ...
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EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @19Romulus84,

first, I put your post into a separate thread, as the issue is separate from the one you posted in. What do you mean that you can't open a new topic? 

Regarding your issue, could you try emptying the cache in the app through the app recovery? For that, click on the three lines in the top left corner, go to Help, and then App Recovery. Did you and your friends have this issue from the moment you switched to the EA app, or did it start happening at a later point?

Regarding the other two issues, thank you for your feedback! The EA app team is continuously working on improving the app, and might add more features over time.

- Pythia

  • 19Romulus84's avatar
    19Romulus84
    3 years ago
    I wanted to write this post in the technical section and I did everything right and the post just does not add, and it says that it appeared and it looks like it would appear only that it is not there. It says yes, post added "one minute ago" but the post doesn't actually show up. As for the second thing, I just tried this app recovery and it didn't help. For me, the problem has been present from the very beginning, i.e. since March 1, when I was somehow forced to abandon ORIGIN. Whether my friends had the problem later or was it, like mine, from the very beginning, I don't know, but I know that they also have the same problem because I talked to them and that. I'll rewrite what I mean, but I think it's easy to understand. The matter is very simple, if I have the game open and I drop the game on the bar, I can't open the application because it simply does not open. If I close the game I can open the app again without any problem.
    • EA_Pythia's avatar
      EA_Pythia
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hello @19Romulus84,

      could you repair the game in the EA app? And could you ask your friends to go on the forum as well and press the Me Too button? That way, we can estimate how many people have this kind of problem. This is the first time I have seen this issue, so it's important to figure out if this is a wider spread issue.

      Does it only happen with Battlefield or does it happen with other games as well? You also said that crashes are an issue - is it the game or the app that crash or is it other programs, and if so, what kind of programs do you have running in the background?

      Regarding the issue of posting on the forum, is the language that you have the forum set in English or a different one? There have been issues with this before, so it is important to always have the forum language set to the same language as the language of the forum - so English in the English forum, Polish in the Polish one, etc..

      - Pythia

      • 19Romulus84's avatar
        19Romulus84
        3 years ago
        Yes, it's the same in FIFA 23, randomly, when I'm in the game, after dropping the game to the bar, the application cannot be opened. No, I will not bother my friends because they are Battlefield V friends from all over Europe speaking different languages ​​and I will not explain to them what to do, where to enter and what to click, and they probably wouldn't understand anyway. I contacted two and they have the same problem. And you can't install this app and see for yourself, I'm telling you it's happening so see for yourself. I don't know what other technical issues you're talking about because I haven't written anything else. I just said that there is no FPS frame counter and you can't from the application level, I select from the application level, send invitations or join the game to a friend, ORIGIN had these functions. I've had the app for 7 days and it's already crashed twice.

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