Forum Discussion

Newcomer

4 days ago

Solved

Battlefield 1 and FIFA 18 disappeared from my EA Library

Hello EA Support and Community, I have an issue with my EA account. Two games that I previously owned, Battlefield 1 and FIFA 18, have disappeared from my EA Library. I purchased and played both ga...

purchase issue

technical issues

updates

EA_cuervo
3 days ago
Hi there,

I’m sorry to hear Battlefield 1 and FIFA 18 are no longer showing in your EA Library. Since this involves checking the ownership and entitlements attached to your EA Account, we’re not able to investigate or restore the games through the forums.

Please contact EA Help so an advisor can take a closer look at your account and purchase history. If you still have any receipts, order confirmations, or other proof of purchase for the games, it would be a good idea to have those ready when you contact them.

I hope the EA Help team can get this sorted out for you.

EA_cuervo

Community Manager

3 days ago

Hi there,

I’m sorry to hear Battlefield 1 and FIFA 18 are no longer showing in your EA Library. Since this involves checking the ownership and entitlements attached to your EA Account, we’re not able to investigate or restore the games through the forums.

Please contact EA Help so an advisor can take a closer look at your account and purchase history. If you still have any receipts, order confirmations, or other proof of purchase for the games, it would be a good idea to have those ready when you contact them.

I hope the EA Help team can get this sorted out for you.