Forum Discussion

Epicbigfoot's avatar
3 years ago

Battlefield 3 and The Sims Medieval are not in the EA App library

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) e9d7e1aa-a091-42e7-b004-35004613c8a0
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Game library
When did this happen? (dd.mm.yy hh:mm) 21.04.23 17:30
Summarize your bug Battlefield 3 and The Sims Medieval are not in the EA App library but can still be installed with the search function.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. Open the EA App library and Battlefield 3 and The Sims Medieval are missing. 2. Search for Battlefield 3 or The Sims Medieval with the search bar 3. The game will show up as "In library" and the game hub can be opened to install the game
What happens when the bug occurs? Battlefield 3 and The Sims Medieval are not in the EA App library but can still be installed with the search function.
What do you expect to see? Battlefield 3 and The Sims Medieval are visible in the library without searching for them.

Battlefield 3 and The Sims Medieval are not in the EA App library but can still be installed with the search function.

Example with The Sims Medieval is attached.

3 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Epicbigfoot If you own the game, it should indeed be in your library. I checked a couple of accounts to test it. BF 3 I see in my library so when you search it in the store, there should be an option under manage the game to "add to library" You can do this with games that have not been released yet as well.

    The same should work with the Sims however, with the age of the game itself, if there is not an option to add it, it hasn't been integrated yet. We can certainly pass that along to the team for you though.

  • It seems like I don't have that option with either of the games.

  • @EA_Shepard I also have tried App Recovery and fully reinstalling the EA App but the 2 games are still missing from the library when they are not installed.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,813 PostsLatest Activity: 30 seconds ago