Battlefield V does not show in My Collection of EA Desktop Beta
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ada51094-7a86-4576-8601-e6d9ef4f8786
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 11/28/20 06:00pm
Summarize your bug Battlefield V does not show in My Collection. It is not greyed out nor is it showing at all. There is absolutely no mention of Battlefield V in My Collection. The default filter is All Games. I see the games I own that are not downloaded/installed and I see games that I do have downloaded/installed via Origin. However, Battlefield V is nowhere to be found. I am unable to play this game via the EA Desktop app. If I do search for Battlefield V in the store search section of the EA Desktop app, it does find the game in the store. When I click on it, it asks me if I wanted to purchase it. So something odd is going on.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? If you were to log in to the EA Desktop app as my account, you will probably not see Battlefield V listed under My Collection. Unless, you do...which means it's a problem with my computer.
What happens when the bug occurs? Any time I click on My Collections, I do not see Battlefield V as a game I own. Doesn't show as installed and ready to play, doesn't show as downloadable (I already have it downloaded in Origin but still, it doesn't show period).
What do you expect to see? I expect to see Battlefield V listed as a game I own in My Collections. I also expect it to be downloaded and playable as it is already downloaded and playable in the Origin desktop app.
Not much more to add than the report above. When I go to My Collection in the EA Desktop app, Battlefield V is nowhere to be found. It is not shown at all. The default filter is set to All Games and I see a few games that had already been downloaded and installed via Origin...they were ready to play in the EA Desktop app. I also see other games not yet downloaded in either Origin or the EA Desktop app but at least they show in the EA Desktop app. However, Battlefield V does not exist on My Collections. If I search for Battlefield V in the store of the EA Desktop app, it shows the game in the store and asks if I want to purchase it. I already own it in Origin and can launch/play from Origin with no problems.
