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Sounds like you tried quite a bit, but could you please try clearing the cache via the App Recovery?
I wouldn't recommend uninstalling EA Desktop by deleting a bunch of files, you can uninstall it by going to the Windows Settings > Apps > EA Desktop > Uninstall. That should do it.
Could you try the above and let me know if it changes anything?
I can't find BF4 in My Collection in EA Desktop too. I have BFBC2, BF3, BF4, BFH, BF1, BFV in Origin. EA Desktop shows all of them except BF4 and offers me to buy it, meanwhile, new app shows owned DLCs. I think clearing the cache won't solve the problem.
- EA_Jason4 years ago
EA SPORTS FC™ Team
@alexantr Could you please give clearing the cache a go and let me know if it does anything for you?- 4 years ago
Nothing happened after clearing the cache. Two PCs have same result: BF4 is missed from my collection.
- 4 years ago
I also found two games are present in EA Desktop but they are no in my collection: Dead Space 2 and Warp
- EA_Jason4 years ago
EA SPORTS FC™ Team
Thank you for trying the troubleshooting and testing it on another PC.
Just to make sure that this isn't a general issue, are these three games all showing up on Origin?
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