Its just greyed out in the ea app library and says its 'available on windows' but I play on mac and always have and have only had this issue since updating ☹️
CM: title edit.
I have the very same problem. I used to play on my Windows computer and now that I've got a new Macbook (that does meet all system requirements), I'd love to play SIMS 3 or 4 on it as well. But neither are available in the EA App. They are shown greyed out and as only "available for Windows". What can I do? I tried opening a ticket but only get sent the link to the system requirements FAQ - thank you very much, EA help. ☹️
Hello, I need help getting game packs, expansion packs, and kits on the EA App. I play the Sims 4 on MacOS and recently downloaded the EA App replaced Origin. I noticed that some of the packs that were supposed to be an add-on in my library were available for Windows, and I wonder if I have to repay for the packs. The prices for the packs are different now. I paid for certain packs when they were discounted. I have the transaction history on my EA Account and was wondering if I can get a code to redeem the packs I have already paid for. Below is the list of packs that I am missing and screenshots.
I have already paid for these packs, and I refused to pay for them again because that would be a waste of money. I would like redeemable codes for all these packs on the new EA App for MacOS
The Sims 4 Spa Day
The Sims 4 Romantic Garden Stuff
The Sims 4 Seasons
The Sims 4 Snowy Escape
The Sims 4 Incheon Kit
The Sims 4 Spooky Stuff
I am having this issue as well. I have only ever owned the Sims 4 on Mac (I haven't owned a PC in years and years). When I logged in at the news of the new Sims 4 expansion pack, I noticed in the store some older Sims 4 expansions are showing as "purchasable" for me, despite knowing that I own them:
I thought it was just a shop bug, so I went to go look at my library and clicked the "85 Add-Ons" button beneath the game title. Now I see this:
I own every expansion pack on Mac. Only ever purchased on Mac.
In case it is relevant, I also had the issue with EA app not letting me play the Sims 4 at all previously. When this error was happening, it was telling me that "the sims 4 cannot be played with your video card" or something to that affect. None of the troubleshooting really helped in the thread, but it randomly started working for me again. I only mention this in case it has something to do with the EA App client itself.
Specs:
- Macbook Pro, M1, 2020
- 8 GB Memory
- 14.2.1 MacOS (Sonoma)
The only main changes to my PC have been related to the EA App.
same thing is happening to me and I'm so confused! ive spent a lot of money on this game throughout the years and I can't afford to repurchase. this is ridiculous and needs to get fixed, that's not fair to us.
It happened to me as well. But it was after uninstalling The Sims 4 on EA App (i had an issue with corrupted files).
At first, the greyed out packs didn't reinstall, but after launching the game, they started reinstalling. They seem to work fine.
I have Macbook Air M1 2020 (lowest specs) and all my packs were purchased on this macbook.
When I switched over to Mac I was able to download and install the content that came with the Digital Deluxe version of the game from back when I originally bought it in late 2014-early 2015 through Origin on Windows.
I can't remember now the specific date, since it was so long ago, but I was able to use it with my Mac game, however since the switch, it's showing with the EA App that this content is only available on Windows and I've completely lost access to it.
how do i check ?
all of a sudden, my purchased Vampire pack is no longer in my Library, it just says "windows-only".
Did that pack stop working for Mac or something?
Hello, did you ever find the solution to this? I am having this same exact issue right now and its sort of upsetting me. Please help.
