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Sturmpanzer2's avatar
Sturmpanzer2
Seasoned Newcomer
2 months ago

Bought two games , only got one?

exactly as title says. Charged for both (Battlefromt II with the addons , BF4 Premium) and it seems I didn't even get battlefield 4
pc
purchase issue
technical issues
EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Sturmpanzer2​,

Try clearing the Cache of the EA app, as that can sometimes help with such issues. 

Also search in the EA app store for Battlefield 4 and see if it shows up as owned for you there. If it doesn't show that you own the game, you best reach out to EA support for further help. 

  • Sturmpanzer2's avatar
    Sturmpanzer2
    Seasoned Newcomer
    31 days ago

    Thanks a lot , will def try

    • Sturmpanzer2's avatar
      Sturmpanzer2
      Seasoned Newcomer
      31 days ago

      My games just all disappeared from my library lol

      • EA_Poppy's avatar
        EA_Poppy
        Icon for Community Manager rankCommunity Manager
        26 days ago

        Did you log in with the correct account, Sturmpanzer2​? And did the games disappear after clearing the cache?

        If you still have issues with your library showing empty and clearing the cache didn't help, try reinstalling the EA app. 

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