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TrainWreck44's avatar
4 years ago

Brightness issues using EA Desktop

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe App causes monitor brightness to flicker.
When did this happen? (dd.mm.yy hh:mm) everytime the app is open
Summarize your bug When the app is active on my screen my Monitor brightness levels go up and down. if I minimize/close EA Desktop the flickering stops. Put the app on screen and it starts flickering again. My monitor does not have any issues except when using the EA Desktop app. It does it every single time its on screen.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app. App starts flickering.
What happens when the bug occurs? Monitor brightness goes up and down.
What do you expect to see? The same brightness through out the use of the app.

Hardware

MOBO- Aorus Master Z390
CPU - Intel i9 99000k
GPU - RTX 2080ti
RAM - 32 GB DDR4
SD - Samsung 970 M.2
Monitor - MSI Optix MAG342CQRV   34" Ultrawide


All hardware is on latest Drivers/Firmware.

2 Replies

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi @TrainWreck44,

    That doesn't seem like a great experience, but there are a few things that you can check.

    Some monitors have a DCR setting, which you can switch off. As you're using a monitor (instead of a laptop) I don't think that changing any Windows settings in relation the the brightness would help. 

    Please try switching off the DCR setting on the monitor and let me know if it changes anything.

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi @TrainWreck44,

    That doesn't seem like a great experience, but there are a few things that you can check.

    Some monitors have a DCR setting, which you can switch off. As you're using a monitor (instead of a laptop) I don't think that changing any Windows settings in relation the the brightness would help. 

    Please try switching off the DCR setting on the monitor and let me know if it changes anything.

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