Solved
Can´t pay for my games
I try to buy new kits for the sims, but when I write down my credit card nummer and everything it´s say it can´t verify the card, please select another payment method or check that your input is correct.
Hello @Romalen1997
Let's try the following steps to clear this up:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
