Can’t launch my game They Are Billions via EA App

so sounds like the game is dead on EA even though its downloadable and in the pro sub

I have the same problem... I have the game with EA Play Pro and it is impossible to launch it. 😟

Troubleshooting Steps Tried

I’ve already attempted the following without success:

Cleared EA App cache

Reinstalled the game

Launched the .exe directly as administrator

Verified install path and permissions

Checked firewall and antivirus settings

Completely uninstalled and reinstalled the EA App (including deletion of AppData and ProgramData folders)

Confirmed I’m logged into the correct EA account

Despite these efforts, the issue persists.

Support Case Issue

I attempted to open a support ticket, and a case was created. However:

Clicking “Resume Case” only redirects me to generic troubleshooting articles

I cannot upload files or message an agent

The ticket appears stuck and is at risk of auto-closing

Possible Cause

This might be a licensing synchronization issue related to the Origin → EA App migration, as the license may not be correctly mapped to my EA App profile.

Same issue here, Windows 10 on the latest version. I opened a ticket, haven't heard anything back.

Apparently EA simply does not give a **bleep**.

YUP been a gamer since the 80's i can testify to that! theyd ont give a **bleep** about supporting ANY of their products...that said, check your system logs for a .net4 error when launching the game. That appears to be issue for me so hope that leads to fix!

Log Name:      Application
Source:        .NET Runtime
Date:          10/17/2025 9:45:17 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Titan-PC
Description:
Application: TheyAre_Billions.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at DotNetBootstrap.Program.CheckConcurrencyGuard(DotNetBootstrap.OOALicense)
   at DotNetBootstrap.Program.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2025-10-17T13:45:17.3102904Z" />
    <EventRecordID>20661</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Titan-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: TheyAre_Billions.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at DotNetBootstrap.Program.CheckConcurrencyGuard(DotNetBootstrap.OOALicense)
   at DotNetBootstrap.Program.Main(System.String[])

</Data>
  </EventData>
</Event>

appears to be a .net4 issue check windows app logs. then try to uninstall and reinstall any of the older dos based games they may reinstall .net4  and fix error....GOOD LUCK AND LET THE REST OF US KNOW IF THIS WORKS.   Dont want to be putting out bad juju . As far as i know his is root cause!

im having this same issue and i cant play this game.. **bleep** ea sucks balls frfr

EA fix this!!!

No idea why i repaired it and stuff restart pc and doesent help. Plz fix it can't be that hard game hasnt got updates for few years

Same problem over here, im working on it since 5h till i found in the logs:

Application: TheyAre_Billions.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at DotNetBootstrap.Program.CheckConcurrencyGuard(DotNetBootstrap.OOALicense) at DotNetBootstrap.Program.Main(System.String[])

I tried to delete logs, ZXGame.cfg, Game.cfg and repair again, uninstall, install, everything or made a new USER profile and installation. NOTHING WORKS