Can not download games
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 17.07.23
Summarize your bug I cant download any games other than apex legends
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? open the ea app, go to my library and press download on any game
What happens when the bug occurs? When i press download on a game other than apex legends it gets stuck on preparing.
What do you expect to see? A way to download the games i purchased
Everytime i try to download any game besides apex legends i get the same message on my screen. "preparing download". i have tried completely re-installing my pc and deleting all the files on it. nothing has worked.
Hi there, @Luitjebeast
It's possible your anti-virus software is blocking downloads. Try adding an exception for the EA App. Let me know if that helps or not. Thanks!
