Forum Discussion

kaylaisagenius's avatar
kaylaisagenius
Rising Newcomer
1 day ago

CANCEL MEMBERSHIP

I have been trying to cancel my EA membership before it goes off.  I'm very lost as to how to do this, its not very clear. The subscription I got was the monthly one with a R90 or $5/$6 initial payment until the next month, where the full amount will be paid. 

If I could get clear instructions on cancelling the membership or indication where I misunderstood something I would greatly appreciate it. The screenshot of the game is just to show there IS a membership active but no direct to the point way of cancelling it. I have been going in circles.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there. You can find instructions for this in the article here. Thanks!

  • kaylaisagenius's avatar
    kaylaisagenius
    Rising Newcomer
    1 day ago

    I have. I keep going in circles. I go to the subscription and membership tab, it gives me two options "EA play" and "EA Playtesting". I click on "EA Play" and the only clickable button is 'Learn more'. It doesn't help me cancel the membership. Did you look at the screenshots I provided? The article does not help me in this case.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Are you sure you're logged in to the account that has the subscription? If so, please open a case with an advisor by using the 'Contact us' button here. They should be able to get it canceled for you.

Featured Places

Node avatar for EA Play

EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.Latest Activity: 2 hours ago
3,675 Posts