Cannot download sims 4 DLC after redeeming code, DLC not in game library
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 84eacfff-78b2-451a-ad4e-102919123f09
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 11.09.23 14:55
Summarize your bug Redeemed DLC not showing in game library or manage add on for game. Not showing as purchased in store. When in game shows as purchased but it's not downloaded.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Checking my EA account
What happens when the bug occurs? Can't download or find DLC in game library
What do you expect to see? A download button to install the purchased DLC
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 84eacfff-78b2-451a-ad4e-102919123f09
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 11.09.23 14:55
Summarize your bug Redeemed DLC not showing in game library or manage add on for game. Not showing as purchased in store. When in game shows as purchased but it's not downloaded.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Checking my EA account
What happens when the bug occurs? Can't download or find DLC in game library
What do you expect to see? A download button to install the purchased DLC
Redeemed code for 'The Sims 4 Get Together' clicked download. The game didn't start downloading and wasn't appearing in game library/manage add ons for game. Tried downloading it by searching DLC in store, though it showed as not purchased. I loaded up the sims 4 game and it showed as purchased in game. The issue I'm having is that it's not appearing in my game library at all, but it's showing as purchased in game but I'm not able to download it anywhere. Attached is screenshots in game showing the DLC 'The Sims 4 Get Together' has been purchased. Also, I have attached images of it not showing in my game library and manage add ons on the game. Nothing I'm doing seems to work.
- Restarting my PC
- Reloading the game library page in app
- Clearing the cache for EA app
- Uninstalling/Reinstalling the EA app
- Updating EA app
- There is a lot of storage space on my PC, so it's not that either
- Lowered the user access settings on my PC
- Moving the game files to a different location on my PC then run the app as administrator
- Run the EA app as administrator
- Click repair game on The Sims
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