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864928ec6e9ebfd's avatar
864928ec6e9ebfd
22 days ago
Solved

cannot find my purchased games

II cannot find the games i purchased thru the Origin app now that i converted to Ea app. I purchased a new pc.how can i restore them ?
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    22 days ago

    Heya @864928ec6e9ebfd7 

    If your game library isn't showing your purchased games in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

    Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details. 

    I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.   

PAYOT01's avatar
PAYOT01
Rising Novice
22 days ago

It is the same for me. The game wrc does not appear!

  • PAYOT01's avatar
    PAYOT01
    Rising Novice
    22 days ago

    No because i bought it in the epic store! It is in my epic store's library.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      22 days ago

      @PAYOT01 

      Have you verified that your Epic account is properly linked to your EA account? Be sure to follow these steps to be sure you're properly linked up. 

      • PAYOT01's avatar
        PAYOT01
        Rising Novice
        22 days ago

        Yes. I have another ea game (pga) buy on epic. It works well.

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