Cannot Install Sims4 Stuck at preparing

Question

My game just stopped working after I updated it for the latest Life &amp; Death patch (31.10.2024) every time I pressed Play It would say it is preparing then just nothing. I was told by Ea help to uninstall the app &amp; the Sims4 so I did but now my problem is that I cannot reinstall the Sims4. It gets stuck at preparing 2% every time. Please I've tried everything can someone please help?

ea_cath · Answer

Hey @VampireLuna3 , have you tried clearing the cache of EA app to see if that helps? To do so, click on the three dashes in the far-left corner &gt; Help &gt; App Recovery &gt; Clear cache.

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Cannot Install Sims4 Stuck at preparing

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