"We were unable to verify your credit or debit card."
I am trying to buy a bundle and get as far as to check-out. When I enter my payment information I get the message:
"Your request could not be processed.
We were unable to verify your credit or debit card. Please check your payment details and try again. Alternatively try another credit card or payment option or check with your card issuer or bank."
I have tried with different cards just to be sure, and also made sure I enter the correct information - many times.
I have browsed EA support sites for a good while without finding helpful advice, but I can see in the forums that a few others have had the same problem. Has anyone figured out what works? Is this perhaps a well-known issue with EA payments, and if yes, can anything be done?
Thank you.
Please try the following steps to clear up this error:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
