Cannot launch Syndicate, Activation failed

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) 169159769Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) 11/02/2024Summarize your bug Cannot launch the game : Syndicate; Activation failedHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? When i launch the game : Syndicate, a, "Activation" window appear" What happens when the bug occurs? you cannot lauche the gameWhat do you expect to see? nothing‌Hi,I already talk with the chat and completly uninstal Ea App, clean cache, réinstal, repaire the game and the error alsway happen.And try that found on the forum :&nbsp;Can we try the following if you have not already?Try the Game in different&nbsp;Compatibility&nbsp;settingsRepair/Verify your game based on which client you are launching fromEA App - Repair (My Collection &gt; Tile Dots &gt; Repair)EA App's Cache (Top Left Menu &gt; Help &gt; App Recovery)&nbsp;Connection&nbsp;and&nbsp;Advance Connection&nbsp;Guides&nbsp;Check for other applications that may be limiting EA App or Game performanceRun the&nbsp;System File Checker tool then Check for&nbsp;Windows&nbsp;and&nbsp;GPU&nbsp;updates&nbsp;&nbsp;Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues&nbsp;Install/Repair your VC++ files for your game (Microsoft VC++ Link)Restart your device in Clean Boot mode, then just try running the client and game-When i launch the game : Syndicate, an activation window appear, tel me to enter the activation key.-I found the activation key in, the proprietes of the game-But wen i clic on the "enter the product key" bouton i got an error:&nbsp; wee are sorry, an error appear...&nbsp;Thanks

ea_leeuw · Answer

Hi&nbsp;@DarkOctob3r,

Could you perhaps try the following and see if this works for you?

Enable&nbsp;the "View hidden files and folders in Windows" option via&nbsp;these&nbsp;steps&nbsp;and&nbsp;navigate to the folder manually:&nbsp;C:\ProgramData\Electronic Arts\EA Services\License,
In the&nbsp;"License" folder,&nbsp;where you should be if you've followed the above-shared steps, check if you can see files with the ".dlf" extension,
If you see them,&nbsp;delete these files&nbsp;and&nbsp;launch the game again. The game should now work.

If the problem persists, please keep following the steps below and report back to us in the thread.

If you continue to experience the issue
If you continue to experience the issue, please provide the following details&nbsp;(please click on "Spoiler" to reveal the info):

Spoiler

Windows version and build number (Press Windows keyboard button + R &gt; Type “winver” (without the quotes), and press the Enter button on your keyboard),
EA app version (EA app &gt; Top-left Hamburger Menu &gt; About),
The region you're from,
Are you using an internal or external drive to play your games?
Are you using an HDD or SSD?
Date this issue started (is it still happening?)?
Other error(s)?
If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),
Please share a&nbsp;DxDiag,
IMPORTANT:
Please share an EA app Error Report ID. Steps can be found&nbsp;here&nbsp;on how to generate this ID.

If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".

Please share logs of the EA app, by either creating a .rar file of them and adding them to your post,

The EA app logs can be found in C:\ProgramData\EA Desktop\Logs &amp; C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.

None of the requested data contains any PII (Personal Identifiable Information).

This issue can be the result of a variety of root causes&nbsp;(please click on "Spoiler" to reveal the info):
Spoiler

You are logged into the wrong, not Steam x EA app connected, EA account in the EA app,
Your purchase didn't go as planned (please check this with Steam),
If you redeemed a standalone code for the game that you got via a 3rd party site, it's possible that something is wrong with the code,

If that is the case, please get in touch with the store where you bought the code.

You might have the trial of the game installed, resulting in this error,

You can check this by going to the Steam installation directory of the game &gt; check if you see something along the lines of "...Trial.exe" and rename that file to "...OldTrial.exe".

Check if your EA app is fully up to date,

You can manually check this by opening the EA app Updater program (C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA).

There is something wrong with the EA app cache, try to perform an&nbsp;EA app Recovery,
Check if your Windows date/time is correct,
Check if the game, Steam and the EA app are not being blocked by a VPN, Firewall, or other forms of Anti-Virus software,
Make sure that if you have claimed the game via an EA Play subscription, your subscription hasn't expired.

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Cannot launch Syndicate, Activation failed

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