I'm at the end of my rope. 

I stopped playing 'Sims 4' 3 months ago, and during a chat with my 12 yo today about why, I wanted to show him Sims 3. Unfortunately, it's locked behind my EA app, and to log in to play it, I need to remember my EA password. I haven't used it for probably half a year, since I bypassed logging in constantly by linking my Steam account with it.

I forced my EA app open by running Sims 4 with Steam, but it won't let me open Sims 3 while Sims 4 is running. I shut down Sims 4, only to see the EA app asking me to sign in.

Fine. I'll try and remember my password. 

Nope. Reset password.

And I get this infuriating message:  

Reset password on a recognized device

You have 1 hour to complete the following:

1. On a recognized device, launch an EA game with online features.
2. Reset your EA Account password.

Before starting, make sure the game is closed and launch it in online mode.

 So I launch sims 4 again and NOTHING HAPPENS!

I only have the EA app on this device, unless it wants me to open the EA app on my kids computer...which no longer works...