Forum Discussion

Skittlezy7's avatar
Skittlezy7
4 years ago
Solved

Cannot unlink EA and Steam accounts

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Player Profile
When did this happen? (dd.mm.yy hh:mm) 15.09.21 18:50
Summarize your bug Attempting to unlink my steam account from my EA account results in a "technical issue" but unlinking Xbox and Amazon worked fine.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to unlink my steam account
What happens when the bug occurs? Receive a "technical issue" warning
What do you expect to see? My steam account unlinks

‌

Hi, I am moving to a new EA account as the previous was not working with EA Play however I cannot unlink my steam acccount due to a "technical issue" and EA's support team aren't replying. What can I do?

bug
mac
pc
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @Skittlezy7.

    I took a look at your account. I see an advisor is working with you to try to get this resolved. If you have any other issues, please reach out to us again. Thanks!

10 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @Skittlezy7.

    I took a look at your account. I see an advisor is working with you to try to get this resolved. If you have any other issues, please reach out to us again. Thanks!

  • jackzookguylol's avatar
    jackzookguylol
    2 years ago

    I linked my steam and EA account together and lost the packs i had on my EA account how do i unlink my steam and EA account

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @jackzookguylol 

    Instructions for that can be found here. Keep in mind, you can only link one Steam account to your EA account in its lifetime. This means you won't be able to link another Steam account to that EA account you want to unlink it from.

  • Dustinr0823's avatar
    Dustinr0823
    2 years ago

    Me and my friend have two PSN accounts on the same EA account would like to unlink one or other account

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Dustinr0823 

    My response directly above yours has instructions for that. Just keep in mind that the account that is unlinked will lose all of it's content and progress for their EA games.

  • Dustinr0823's avatar
    Dustinr0823
    2 years ago

    i tried to unlink the accounts from my EA account it wont let me click mthe button tounlink

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Dustinr0823 

    Was that account linked within the last 6 months? If so, you'll need to wait for that time to pass before it can be unlinked.

  • Dustinr0823's avatar
    Dustinr0823
    2 years ago

    NO THE ACCOUNTS HAVE BEEEN LINKED FOR A WHILE A YEAR ago tried to unlink it but still linked just need a step by step guidance to unlink the account or unlink just one so icould link my ps5 to another EA account

  • Dustinr0823's avatar
    Dustinr0823
    2 years ago

    Dustinr0823 is the account holder and want to unlink the lossitos one or vice versa

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Dustinr0823 

    Since there is no unlink button, please open a case with an advisor so they can help with this. That can be done here.

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