Forum Discussion

3 years ago

can't download the sims 4, stuck on "preparing".

hi, i was wondering if anybody had any suggestions -- i've been playing the sims 4 for at least 7 years now and i've never had an issue. i recently deleted it and origin to free up space, and when i...

bug

mac

justinb113

Seasoned Veteran

3 years ago

I fixed it on Windows 11 doing the following steps.

Close the app (taskbar > exit)
Task Manager > Processes > End Task: EA Background Service
Run (Windows key + R) > %ProgramData%\EA Desktop then delete everything there
Run (Windows key + R) > %AppData% > Local then delete anything that says EA / Electronic Arts / Origin
Run EA App as Administrator

After preparing for hours i did this and it immediately started to download.