Forum Discussion

omakcse's avatar
omakcse
2 years ago

can't download the sims 4, stuck on "preparing".

hi, i was wondering if anybody had any suggestions -- i've been playing the sims 4 for at least 7 years now and i've never had an issue. i recently deleted it and origin to free up space, and when i...
bug
mac
pc
justinb113's avatar
justinb113
Seasoned Veteran
2 years ago

I fixed it on Windows 11 doing the following steps. 

  1. Close the app (taskbar > exit)

  2. Task Manager > Processes > End Task: EA Background Service 

  3. Run (Windows key + R) > %ProgramData%\EA Desktop then delete everything there

  4. Run (Windows key + R) > %AppData% > Local then delete anything that says EA / Electronic Arts / Origin

  5. Run EA App as Administrator

After preparing for hours i did this and it immediately started to download.  

t1n2pymtk418's avatar
t1n2pymtk418
2 years ago

THANK YOU SO MUCH YOUR A LIFE SAVER FRFR

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