Can't find my friend by the id and email

Hi folks, 

Thanks for reaching out about this. For Imported Steam friends lists, it's important to make sure the Steam profile privacy settings of the friends you're looking to find are set to public. Could you ask your friends to double-check those settings? This link will share how they can update those: Steam Profile Privacy

For future readers, there can be different reasons why you might run into this. To help with that, we've popped together some ways to help friends appear in the search results over here: EA App - Can't find a friend. Could you take a look at those recommendations and give them a go, please? If your friends still haven't appeared in the search results after, there's some information we'd need to better understand what might be happening. Please copy >> this template << and paste it into your reply in that thread, filling out the answers. 

We'll close this thread out from here to help keep the information together in one spot. 

Thank you, 

EA_Lanna