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26slracksnqn's avatar
26slracksnqn
Seasoned Newcomer
1 year ago
Solved

Can't get into my old email

Hi I have a question if there is a way to switch all my games from an old email to my new email without being able to get into my old email. I can't call the email to try to get it back. I was just wondering if there is a way to troubleshoot this? Thank you

account info
  • EA_Pulsar's avatar
    EA_Pulsar
    1 year ago

    Hey 26slracksnqn Our support team can help you with this matter.   

    To change your old email, the team, will need to complete additional account verification. Even if you can't access your account or email, you can still submit your case on our website. For guidance, refer to this article here.  

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey 26slracksnqn Our support team can help you with this matter.   

    To change your old email, the team, will need to complete additional account verification. Even if you can't access your account or email, you can still submit your case on our website. For guidance, refer to this article here.  

  • 26slracksnqn's avatar
    26slracksnqn
    Seasoned Newcomer
    1 year ago

    Hi Thank you for responding! I am still struggling to figure out how to get into it. All it says on the article linked is that I can try to get back into the email but I can't get back into my dad's old email to be able to switch it it wants to send a code still to the old email.  Is there anyway to bypass this? Thank you!

  • 26slracksnqn's avatar
    26slracksnqn
    Seasoned Newcomer
    1 year ago

    I entered a case. How long does it usually take for EA to get back to me and my case I submitted? Thank you!

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