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26slracksnqn's avatar
26slracksnqn
Seasoned Newcomer
10 months ago
Solved

Can't get into my old email

Hi I have a question if there is a way to switch all my games from an old email to my new email without being able to get into my old email. I can't call the email to try to get it back. I was just w...
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  • EA_Pulsar's avatar
    EA_Pulsar
    10 months ago

    Hey 26slracksnqn Our support team can help you with this matter.   

    To change your old email, the team, will need to complete additional account verification. Even if you can't access your account or email, you can still submit your case on our website. For guidance, refer to this article here.  

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
10 months ago

Hey 26slracksnqn Our support team can help you with this matter.   

To change your old email, the team, will need to complete additional account verification. Even if you can't access your account or email, you can still submit your case on our website. For guidance, refer to this article here.  

26slracksnqn's avatar
26slracksnqn
Seasoned Newcomer
10 months ago

Hi Thank you for responding! I am still struggling to figure out how to get into it. All it says on the article linked is that I can try to get back into the email but I can't get back into my dad's old email to be able to switch it it wants to send a code still to the old email.  Is there anyway to bypass this? Thank you!

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