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DasMadScientist's avatar
DasMadScientist
5 years ago
Solved

Can't install any EA Play game (with XGP linked)

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 94024598-c223-49d8-893a-cc7ce02eb89c Which client functionality are you experiencing thi...
bug
mac
pc
  • DasMadScientist's avatar
    DasMadScientist
    5 years ago

    First, please go to C:\ProgramData\EA Desktop\Logs and send the EABackgroundService.log just to make sure if it's actually the same problem as mine.

    Anyway, I solved my problem. I don't know if it's a combination of a couple of things I did, or only the last thing, so I'm going to post everything to be sure.

    Starting from the last thing, I wento to C:\ProgramData and into Properties>Security>Advanced>Change permissions and ticked the "Replace all child objects..."

    Before this, I actually noticed a couple of groups already in there that were duplicates without a heritage, so I removed them.

    And that's it. Now I'm happily downloading Mirror's Edge, The Sims 4 and so on.

ToasterGames's avatar
ToasterGames
5 years ago

Error code:

f3b64486-6fa7-4c07-ad50-dd224877143f

I cannot install Sims4. I've read a couple articles on here and have tried clearing my app cache, restarting my computer, uninstalling and reinstalling the EA Desktop App, made sure no folders with Sims4 is on my computer. I've never had Sims4 on my computer in the past. I have a higher end PC meeting all the system requirements. I've tried everything I can think of to be able to download the game but it comes up with the same error every time I try to do so. If I could get some help with this I would really appreciate it.

"Unable to install

There was a slight hiccup and we couldn’t finish installing Game Name Unavailable. Restart your PC and try again."

 

 

Thanks,

 

 

Sean

  • DasMadScientist's avatar
    DasMadScientist
    5 years ago

    First, please go to C:\ProgramData\EA Desktop\Logs and send the EABackgroundService.log just to make sure if it's actually the same problem as mine.

    Anyway, I solved my problem. I don't know if it's a combination of a couple of things I did, or only the last thing, so I'm going to post everything to be sure.

    Starting from the last thing, I wento to C:\ProgramData and into Properties>Security>Advanced>Change permissions and ticked the "Replace all child objects..."

    Before this, I actually noticed a couple of groups already in there that were duplicates without a heritage, so I removed them.

    And that's it. Now I'm happily downloading Mirror's Edge, The Sims 4 and so on.

      • DasMadScientist's avatar
        DasMadScientist
        5 years ago

        @Nathaniserif you mean <<Starting from the last thing, I went to C:\ProgramData and into Properties>Security>Advanced>Change permissions and ticked the "Replace all child objects...">>, sorry, you have to first enable show hidden files (go to start, open "file explorer options", View and then "Show hidden files, folders and drives") then when on you C:\, right click on the hidden folder "Program Data", Proprieties and so on.

        Hope I helped you out ^^

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