Forum Discussion

dfsfddsfdsf3werw's avatar
dfsfddsfdsf3werw
Rising Newcomer
21 days ago

Star Wars Jedi: Fallen Order stuck at 2% no matter what

When I went to install this game and opened up the EA games client, it showed it was attempting to download it and the progress was stuck at 2%. I tried pausing/cancelling. No response. I noticed Windows explorer was locking up on me, and when I'd try to end task, it wouldn't come up at all. I had restart my computer to get around this. This happened a few more times until eventually, the game's installation progress was actually paused.

I tried redownloading it, but it would just get stuck at 2% again, although without the Windows explorer/end task issues. I tried clearing the EA Games cache. When I opened up the client again, I got an error message saying I didn't have enough space and couldn't install the game, even though it said I would have 17 GB of space left over. I tried again and didn't get this error message, but it once again just got stuck at 2%.

I've installed this game previously via EA Games, but I've never had these kinds of issues.

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hi there, 

    Having only 17GB of extra space after installing a game is more than likely what's causing the problem here. If you try to free up some space and have at least 50GB of free space after installation, that should help fix the issue. If the problem persists, you can find further steps here.

  • dfsfddsfdsf3werw's avatar
    dfsfddsfdsf3werw
    Rising Newcomer
    13 days ago

    Meant to reply sooner. I figured out the problem though. I simply had to reinstall the EA Games. This is what I encountered until I did so though: 

    -Closed EA Games, but noticed I was having bits of system slow down that weren't present before I had it running. Tried opening Task Manager, and the only thing still open was EA Background Service. This absolutely refused to stop no matter how many times I hit "end task." Then I noticed a USB drive I had plugged in that refused to actually open, it would just perpetually try to load in Windows Explorer. Reset my computer. Got logged out of various services, such as Gmail and Spotify for some reason. Also noticed weird slowdown on my desktop.

    -Tried opening EA Games and installing a smaller game, this time "Dead in Bermuda." When I get to the Download options window, EA Games just locks up. I try end tasking and manually delete several different listings of "EA." EA still won't fully close. All that's left is Background Service, which still won't close. It takes several minutes before EA Games finally closes and Background Service disappears. During this time, my flash drive still won't open and a transfer operation gets cancelled out of nowhere.

    -Try repairing EA Games. Still getting weird browser issues, like getting temporary lockups when I try opening a webpage I downloaded (but this could have been related to file transfer.) Try installing Dead in Bermuda again, also gets stuck at 2%. Close EA games but have to end task it to actually stop it. More system slow down, Background Service still won't close. Try to open control panel to reinstall EA Games, it won't load. Windows explorer locking up again. Have to reset again.

    -Computer takes abnormally long amount of time to restart. Power down manually. Get logged out of multiple services again, including Gmail. Reinstall EA.

     -Dead in Bermuda is actually downloading. Not interested in actually playing it, so I try to cancel the download and install Star Wars. After a bit, the download cancels and Star Wars finally goes through. Various webpages refusing to load during install though.

    For whatever reason, EA Games behaved on par with Malware until I reinstalled it. I'm still finding services I was logged out of thanks to it during that time.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,885 PostsLatest Activity: 3 hours ago