Can't link XBOX to EA Account
Dear EA, unfortunately after spending 2+ hours trying to solve this issue I still can not link my XBOX Account to my EA Account. Where to start? I have got my XBOX account and my one and only EA...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)@dr_alexmoody To confirm in your first 2 sets of screenshots what does the second one say?
Also can you try logging into help.ea.com with your Xbox account information and see if it errors out like the EA App client?
Also can you try logging into help.ea.com with your Xbox account information and see if it errors out like the EA App client?
@EA_Illiumthanks for your reply.
To answer your second question straight ahead:
That's exactly what I'm doing in the first set of screenshots.
I went to help.ea.com and tried to use the XBOX-Login button followed by an error (it also does not work when I manually enter my XBOX account credentials).
To your first question:
Thats the error which occurs after using the XBOX-Login-Button on help.ea.com.
Translated from German to English:
"Please reset your password
Your login credentials might have expired. Good news: all you need to do is reset your password.If you need additional help, please visit help.ea.com."
Like I mentioned, I have reset my password several times already.
Yours
Update:
Something strange happens if I open the account settings within the new EA App or Origin using my EA Account.
It forwards me to a website showing my EA account settings (like in one of the screenshots I initially posted) but with different information compared to the information shown by manually going to the account settings on help.ea.com.
In other words: I use the same account but the EA website shows me different stuff.
- EA_Illium
Hey @dr_alexmoody To confirm the Origin client does not have the sign-in features the EA App client does, To confirm are you using the same email and password on the both client's login screen? Or are you using a Persona/different email/ or the Xbox option for the EA app versus Origin?
If not I would recommend reaching out to our support with your EA Account info (Email, Persona) and your Xbox Gamer Tag in order for them to further look into this.
- EA Help website - Live Support (Phone, Chat, Email)
- Twitter - Select the message icon to get assistance
Thanks!
