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4 years ago
I'm having this issue as well. They kept asking for my original gamertag and asked if I had bought a used system. I was eventually given the original gamertag that my EA account was tied to which I haven't used in maybe a decade that was on an Xbox 360 I have since gotten rid of or ported over to a new one. They referred me to Xbox about the gamertag which is attached to an inactive email. Xbox won't give me access to the account either because I don't have the serial number of the Xbox or the CC number of the card that I used to buy games on.
It's a giant convoluted mess that EA has no fix for. I've gone through the same loopholes as you with no progress.
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