Can't Login after update

Question

Went to login to my EA app and an update notification popped up. Went through all of the normal procedures until I got to the entering username and password widow. Never had trouble with this before because I played on it three days ago, but none of the passwords I had written down work. I am able to login to ea.com on browser just fine; changed password; checked email address; and even restarted my laptop. Sent a report on the error as well. Asked with EA help, but dead end.

So if anyone can help me out here? Please and thank you.

ea_poppy · Answer

Hey Kiiryu​,
Try clearing the EA app Cache. You can do this without logging in as well, following the steps here.&nbsp;
Have you only tried logging in with the username? If yes, try using your email address and password and see if that lets you log in to the EA app.&nbsp;

kiiryu · Answer

Well that's the thing. Know how you have to enter username and password after an update, in order to get back into the app? Not happening. So i can't clear the cache. ^-^'

ea_poppy · Answer

As mentioned above, you can clear the EA app cache without logging in to the app, Kiiryu​. Follow the steps in the above link to clear the cache and hopefully, you'll be able to log back in.&nbsp;

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Can't Login after update

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