Can't login to account -email is inaccessible
(Created the account I m currently posting with for thepurpose of asking this question -this is not the account I m having trouble with).
I'm locked out of my EA account because the email address connected to it seems to have been deleted - or at least is no longer accessible to me. The password reset goes to that inaccessible email account. I have tried using the live chat support on the EA website, but it keeps looping me back to the login screen which obviously isn't helpful. Is there any way to recover my account?
Thanks.
Hi j9wxgw4g9o9t,
the email address connected to it seems to have been deleted - or at least is no longer accessible to me.
I'm sorry to hear that! The email provider may be able to help you or may have recovery options on their website to help you get back into your email account. Have you already tried to recover access to the email address?
I'm locked out of my EA account...The password reset goes to that inaccessible email account.
Gotcha, I understand where the login issues are stemming from. If the email address can't be recovered, our support team may be able to help you update the email address registered to your EA account.
I have tried using the live chat support on the EA website, but it keeps looping me back to the login screen which obviously isn't helpful.
Well, that's not great. 😔Sorry to hear you're getting looped. When I test it using this article to start the process, the login page on the EA help site offers a 'Sign in as guest' option. Could you try continuing with that? It looks like this:
- EA_Lanna
