Can't purchase any Sims 4 expansion packs
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) I can't buy a Sims 4 expansion pack in the EA play catalog Which client functionality ar...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHi everyone,
Thanks for the reports!
This is a bug we're currently working on getting fixed. We appreciate you bearing with us while we're looking into it.
@EA_Kent I can't see that the problem is fixed? I can't purchase any add-ons for the sims 4. Whenever I click purchase, this message pops up:
''We had some trouble processing your request.. Try again a little later''.
Whatever I do, nothing seems to be working. Not quite what I was expecting with the new app, but it would be nice to be able to actually buy more DLC. But with this issue, and other issues i've read about, i am, quite frankly, a bit nervous to purhcase at all. Is it even possible to go back to origin, or are we stuck with the Ea app from now on?
''We had some trouble processing your request.. Try again a little later''.
Whatever I do, nothing seems to be working. Not quite what I was expecting with the new app, but it would be nice to be able to actually buy more DLC. But with this issue, and other issues i've read about, i am, quite frankly, a bit nervous to purhcase at all. Is it even possible to go back to origin, or are we stuck with the Ea app from now on?
Same by me. I tried to purchase something from the spring offers but it didn't work through the EA App, because I recieved the same message with "We had some trouble processing......". So I contacted the EA Help for answer. The guy that helped me, said I should tried to buy it on the website. But when I tried to buy it, the screen was just getting darker. So he said I should try it on my phone. But there the screen was getting white. So yeah, I have the same problem like the rest of the people here.
I hope it get fixed as soon as possible.
And sorry for my bad english, but english isn't my mother tongue
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