Forum Discussion

Belthil13's avatar
10 months ago

Can't remove items from shopping cart in EA APP

I can't checkout or remove items in the shopping cart, see attached images. I want to clear my shopping cart because I already own one of the items. Is there any other way to do this clearing?

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi @Belthil13,

    The error message in the screenshot indicates that there was a temporary problem in clearing the cart. I assume it's probably fixed by now, but in case you're still experiencing the issue, please try clearing the EA apps cache:
     

    1. Select the three dashes in the far-left corner of the EA app.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.

    I hope this helps! 

  • Hello Cuervo,

    After doing that, the issue remains. Can't remove anything.

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