Forum Discussion

5 years ago

Cant seem to go online on ea desktop

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Player Profile When did...

bug

mac

EA_Blueberry

Community Admin

5 years ago

@cstnttr

Hey there! Have you tried re-installing the launcher to see if that would help fix this?

coots2boots

5 years ago

I have the same problem and have tried everything, reinstalling, rebooting, clearing cache, clearing temp files, adjusting network settings, relinking accounts, you name it. PLEASE HELP! Thanks!

EA_Jason
EA SPORTS FC™ Team
5 years ago
Could you share a screenshot of the error message that you're seeing @coots2boots?
- CHOCO-theKBG
  5 years ago
  The same problem. I can browse through the pages and download gamjes. but no matter how many times I reload the page or reboot, It can't get my profile online yet I can't get online on the right side of the page.
  - EA_Jason
    EA SPORTS FC™ Team
    5 years ago
    Hi @CHOCO-theKBG,
    
    I haven't seen this issue before where only the friendslist won't connect, but we can start with some basic troubleshooting:
    
    Clear the cache via the App Recovery app.
    
    Reinstall EA Desktop Beta.
    
    Temporarily disable your firewall and anti-virus or set up an exception for EA Desktop.
    
    Give it a go and let me know what happens.