Can't update; download stuck at 0%

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) a08c412c-8a2b-4477-975e-e65f7ebf2a56Which client functionality are you experiencing this bug with? Application InstallerWhen did this happen? (dd.mm.yy hh:mm) 29.03.2023 21:00Summarize your bug I'm being required to update the app but when I click to download the update it gets stuck at 0%.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Open outdated EA App and click "download and install update"What happens when the bug occurs? The update never starts downloadingWhat do you expect to see? I expect to download and install the update so I'm allowed to play my games‌It's been like that for over an hour. I tried downloading the installer from ea.com and restarting my PC but neither worked. My internet is working normally.

an7za · Answer

@mcgi97 Try repair it, worked for me. You can do this from windows install/uninstall software and there EA app and unistall. It then asks uninstall or repair.

somemorecheese · Answer

When in Windows "Apps &amp; Features", select Uninstall for "EA app", Modify is unavailable. The (un)installer then presents you two options, Uninstall or Repair, you want to repair your installation.

thegreatpunkkin · Answer

Only gives the option to uninstall&nbsp;

lady_mystikal · Answer

Thank you! This worked for me

Forum Discussion

Can't update; download stuck at 0%

4 Replies

About EA app Technical Issues & Bugs

Recent Discussions

Error with linked accounts

Enchanted by Nature does not switch to the language I switched to.

Cannot Launch Games, Stuck on Update

Launching

I DON'T REMEMBER MY EMAIL