Solved
Charged twice for the same game, not eligible for refund?
I got the Sims 2 Legacy Collection, but when I purchased the game the EA app crashed. Upon reopening the app, the game didn’t show as purchased or downloading. Thinking the game wasn’t purchased in t...
Heya,
If you've been charged twice for this purchase, we'll want the live support team to take a look and get that extra charge refunded to you- here on the forums we wouldn't have access to your billing details to process that.
To speak with live support, try submitting a brand new help request here and select the live chat option.
