[CLOSED Dec. 2023] "You Don't Have Access" error in EA app for Steam/Epic Games

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) e5573ca9-cabb-4de4-b86f-79ca17ade61e
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 21/11/23
Summarize your bug I bought Battlefield 1 on Steam but the EA launcher won't let me play it. I get the message "You don't have access".
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy a game on steam and try playing it.
What happens when the bug occurs? Error message saying "You don't have acess".
What do you expect to see? Expected to play the game. It won't start.

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I bought Battlefield 1 on Steam but the EA launcher won't let me play it. I get the message "You don't have access".

My steam account is correctly linked and I have only one steam account and only one EA account. I've already restarted the computer, tried clearing cache, reinstalled EA app, run EA app as administrator, reinstalled MS visual C++ libraries, I've already tried starting the download of a free game then stopping the download, deleting EA folders on app data and so on. I've tried each and every workaround listed by you guys or by users on EA answers.

The other EA games I have were all bought from Steam and they work. The only one not working is the Battlefield 1 game that I got today.

I'll be forced to refund it if there is no way to fix it.

I'll also strongly suggest you guys to please ditch the launcher. It is a buggy mess that ruins the gaming experience, just let me play the game I bought directly from steam.

EDIT: after almost a full day of problems, the game started to work out of nowhere. I don't know if they manually added the game to my account due to the support ticket I opened or if they really fixed the issue for everyone. Either way I advise you all to send an error report (EA App -> Help -> EA Error Reporter).

[title adjusted by CM]

bug

mac

EA_Leeuw
2 years ago
Accepting as solution for visibility purposes only.

Hello all,

We would like to inform you that we have decided to close this AHQ thread for new reports regarding the sporadic "You Don't Have Access" error in the EA app for EA games being purchased via Steam or Epic Games. The reason behind this decision is that the thread was originally intended for a temporary issue related to the connection with third-party launchers (Steam/Epic Games), which has already been resolved quickly after it was reported.

So, what does this mean?

If you are still encountering this error, it could be due to one or more of the following reasons:

You previously played a trial version of the game that has now expired. Please verify if your EA Play membership is still valid.

You are signed in with the wrong account in the EA app, Steam, or Epic Games. Make sure you are using the correct account(s) for all relevant clients.

Instead of launching the game through the partner (Steam/Epic Games) launcher, you are using a direct desktop shortcut. We kindly remind you to launch EA games purchased through Steam or Epic Games only via those platforms. This ensures proper synchronization of your account and entitlements.

Check if any antivirus, anti-malware, or similar programs are blocking the game, the EA app, or Steam/Epic Games.

If you have already thoroughly checked the above information and are still experiencing the error, please create a new thread.

Thank you.

172 Replies

OBJayyx-_-
2 years ago
I just purchased EA FC 24 via steam on my mobile phone, I then downloaded it to my PC. I go to play the game and it says I don't have access. I know the usual issue is that maybe the account I had linked to my steam account was not the one I was signed into. The problem is that I didn't have an EA account linked to my steam prior to purchasing and downloading the game. Not sure what to do.
Here is my EA error reporter code:
820d849e-d92a-44fb-9ebf-0015e39b2347
Flare_EUW
2 years ago
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 24.11.23 21:00
Summarize your bug I have looked at all previous topics and posts and tried everything and still nothing works. I just bought battlefield 4 from the steam sale today and when I try launch it, it brings up the EA app and says "You don't have access". I am on the right account for sure cause I got the sims 4 and FIFA 22 through steam too and they launch fine, but battlefield 4 doesn't even show up. I tried every troubleshooting trick like clearing cache, restarting etc. etc., I even tried the downloading apex legends and cancelling it, but even when I try download apex legends it doesn't even start and gives me an error saying the download couldn't start, what is going on?!?!
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch BF4
What happens when the bug occurs? You don't have access
What do you expect to see? The game working
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Soul3582
2 years ago
@Flare_EUW Going through the same experience. This makes me not want to play any game associated with this god forsaken app again
Flare_EUW
2 years ago
@Soul3582 Oh I finally got it to work, I just deleted the EA App and let steam install it itself by pressing launch again, finally
Flare_EUW
2 years ago
@Soul3582 scratch that, i refunded the game, all that hassle just to be kicked every 2 mins by leaver buster for zero reason. Real shame
ElRainmaker16
2 years ago
I'm having the same problem with Madden as well
Soul3582
2 years ago
@Flare_EUW Unfortunately I just get an error saying the EA app isn't installed. Glad you can play the games you paid for though
Arniiss
2 years ago
Just bought Battlefield 5 through steam. I then get a message that says:
"You don't have access - This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again."
I am sharing my steam library with another user that has also bought the game, but I have bought the game on my own account
AmitYST
2 years ago
I just bought NFS Heat from steam, downloaded and tried to launch the game.
Unfortunately I cannot play the game which is pretty disappointing - it says : "You don't have access" ( https://prnt.sc/fLaFTh-41Vta )
Please help me fix the issue, I've been searching for a solution online but nothing seems to work.
Thanks,
Amit.
athistonian
2 years ago
I'm not even sure if this is the right place to ask questions but I've been looking literally everywhere for the past day or two because whenever I try to launch the Sims 4 from steam, it 'prepares the game' and then pops up with the image attached. I already payed for a DLC and I have already tried restarting multiple times. I don't know why it is not working. My steam account looks like it is properly linked as well, I really don't know what to do at this point.