Forum Discussion

aStrayBanana's avatar
aStrayBanana
3 years ago
Solved

Collection not loading; Errors when logging in/installing games [March 16, 2023]

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe...
bug
mac
pc
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hi everyone, 

    It looks like the issues with the Collection not loading as well as the login errors should now be resolved. If you're still seeing an error when you're trying to install a game in the app, please try logging out and logging back in to see if that helps. 

    Thanks for being patient with us while we've been working to get this fixed! 

kitticorn92's avatar
kitticorn92
Rising Rookie
3 years ago

Having the same issue for the past 3 days and when it does finally log me in, it says I don't have any games so I have to restart everything to get them to come back up!

I've done the app recovery and cleared the cache, I've even uninstalled and reinstalled!!!! 

I miss origin! (I mostly play Sims 4), it never used to be as bad as this!!! 

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