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aStrayBanana's avatar
aStrayBanana
3 years ago
Solved

Collection not loading; Errors when logging in/installing games [March 16, 2023]

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe...
bug
mac
pc
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hi everyone, 

    It looks like the issues with the Collection not loading as well as the login errors should now be resolved. If you're still seeing an error when you're trying to install a game in the app, please try logging out and logging back in to see if that helps. 

    Thanks for being patient with us while we've been working to get this fixed! 

Gavie_13's avatar
Gavie_13
3 years ago

I had a similar problem. My error was "Network failed to do its network thing" which is absolute nonsense. But the solution another reply mentioned about clearing the cache worked. I also deselected the "Keep me signed in" option since that seemed to be tripping up people on other threads. After that everything loaded fine, but geez is this app broken

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