Collection not loading; Errors when logging in/installing games [March 16, 2023]

you and me both

Soooo guys....i uninstalled the game and all the expansions (I have all of them except for the Growing together), I uninstalled EA app, restarted my laptop, re installed app, reinstalled everything and 3 hours later the last one is growing together and it is again "preparing".....I'm sooooo done....😞

It's been an entire day and I'm STILL stuck on "preparing" and receiving download errors. Fuming.

My game did download but I am missing a lot in the game.  The babies are there but no changing table.  They do have cribs.  Some items are there but no clothing hair, furniture, neighborhood, or game play.  I went though the download on my X-box and it is just perfect.  I do not want to delete any of my games on my computer because one game is not loaded right.  I would like to know if they can help with players who downloaded the game and didn't get all that was supposed to be there.

I see that the current solution to the "Stuck on preparing" issue with the Growing Together pack, is to log out and log back into the EA app. I have done this, uninstalled/reinstalled, repaired Sims 4, updated it, and yet still I can't install the game (even though I preordered it) Any Soultions that actually work????

@geminimom0605I managed to get it to work by going to EA.com and checking my orders. For some reason I had a failed and a processing with the option to change payment method...checked my card in my bank app and realised the payment had not gone through because I have blocked transactions abroad so I unlocked and tried to pay it again...30 minutes later game downloaded and worked....So even though I managed I am so upset for the lack of support. First of all whenever I tried to get a phone call from support my country is not on the list....when you  sell your product in a country you ought to offer support...all customers should be treated equally.... it's not only America and Canada that pays you. Secondly, the chat page was always timed out. I had taken two days off after the release date in expectations of enjoying the game and wasted them in frustration trying to fix it without anyone telling me how to when in fact it was an easy fix that took 35 minutes in total....I feel severely disrespected as a customer for support to be unavailable on both channels for me even though I paid the same as everybody else paid....if one chat advisor had responded and told me to check my order I'd have enjoyed playing on my off days instead of trying to fix this. I even erased my whole pc to factory settings out of frustration before I randomly stumbled across the payment issue.....

I am not able to download Sims 4 at all. I tried calling an advisor who suggested that I follow these instructions https://help.ea.com/en/help/optimized/troubleshoot-connection/?utm_campaign=ea_wwce_ww_ne_eacom_hp_basic-connection-ts&utm_source=eacom&utm_medium=display&cid=70290&ts=1679530822595

This allowed me to connect to the server but my game still won't download. It stays on "preparing."

Hi all of my games are gone from my ea account, I was able to play last Sunday and when I went back in on Monday, my library is empty. I have contacted ea several times and they keep saying that it's the servers. I have thousands of dollars invested.

Hey EA, pls help me here - I want to play BF 2042, but the game just opens and crashes. I have EA play from game pass and I've tried everything in my power to get this working. I'm pasting the logs here looking at the other posts. Please help me here. 

I have clocked 25hrs and want to jump back, but not able to. I hope some EA community moderator would help me here.