Command and Conquer Remastered will not launch games
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 9beb394f-1bd4-47b1-a588-0f1dc038e564
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 11/2/22 12:00 pm
Summarize your bug There are files missing from the install folder. I have tested 2 computers. Both have the exact same problem. Neither will launch the game. An XML directory in the Data folder is missing.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Install game, open launcher, accept admin privilege, attempt to start either title. Fail.
What happens when the bug occurs? Game will not start, Petroglyph Crash Report Creating crash report... Saving crash report... Writing dump file... Contacting crash reporting server: http://crashserviceext.petroglyphgames.com:6570/ Packaging report for upload... Zip: C:\Users\Greyw\AppData\Roaming\CnCRemastered\ClientG-exe_2022-11-02_12-38-04-000_7020.zip, Created: 1 Sending crash report 12930 sent. Petro Crash Link: http://eoncrashservice.pg.loc:8080/MMORTSCrashViewer/ClientGetFile?id=1497898&type=report Done.
What do you expect to see? I expect to play the game?
I am having the same issue. I am getting this in my log:
[0x00002424]:11-02-2022 18:45:14,631| XMLDatabase::Read -- File open failed on '.\Data\Misc\APFINFO.xml'
EA Support has given up and will not continue via chat or email, they do not know why their installer is broken and refuses to help.
The Misc folder is missing entirely. I have done the following:
1. Ran CCleaner
2. Reinstalled game (several times)
3. Repaired game (several times)
4. Ran pc with all non-microsoft services disabled, then reinstalled EA App, reinstalled game, repaired game
5. Searched the web for answers
6. Gave EA app admin permissions before install
7. Gave all the launcher.exe's admin permissions
8. Attempted to run in Win XP/Win 8 compatibility
9. Cleared cache of EA App and reinstalled everything again
10. Attempted to run just the .exe's
11. Installed the game on another machine
After all of this, neither game from the launcher will work, on either machine. The launcher itself will open. It ALWAYS SAYS THE SAME THING, the XML directory is missing.
- @TheGerbenator Try this: From the EA App click top left corner / Settings / Application tab / Disable In-game overlay and Notifications
I have a feeling it's the overlay that's deaded.
