Credentials incorrect or expired?
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 171d678b-6a7c-4930-bb52-8a67e4ed5b7a
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe All, can't login at all
When did this happen? (dd.mm.yy hh:mm) 05.11.23 16:00
Summarize your bug Can't login eventhough I changed my password multiple times.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try logging in?
What happens when the bug occurs? Nothing, that's the problem!
What do you expect to see? Being able to login again.
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 171d678b-6a7c-4930-bb52-8a67e4ed5b7a
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe All, can't login at all
When did this happen? (dd.mm.yy hh:mm) 05.11.23 16:00
Summarize your bug Can't login eventhough I changed my password multiple times.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try logging in?
What happens when the bug occurs? Nothing, that's the problem!
What do you expect to see? Being able to login again.
Things I've tried:
- resetting password multiple times (works fine, I recieve the security code, I can change my password and it tells me my password has changed succesfully, but still unable to log in).
- Changed password with either username or e-mailadress, both don't work.
- Ticking and unticking the "keep my signed in" box.
- tried logging into website and EA app. Both don't work.
- tried logging in with both username and e-mailadress. Neither work.
- Had a friend elsewhere try to log into my account, didn't work either.
Does anyone have any other ideas?
