DAI will not launch
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 1 Which client functionality are you experiencing this bug with? Launch Game When did t...
Forum Discussion
So I contacted EA and the rep told me to download Origin. Big headdesk moment. I tried it. It immediately popped up the uncloseable "Switch to the EA App!" window. Still can't open the EA App because it says it installed incorrectly, and trying to uninstall or repair both cause errors. The rep said he'd forward it to the higher-ups but I'm not hopeful ☹️
@leiascully42 It sounds like there's a lack of communication going on behind the scenes.
Maybe you should make a thread about your current problem, as the people on the forums have been a lot more helpful than EA it seems.
I'm really sorry you've had one problem after another. ☹️
- @Coraychi People on the forums have been super helpful! But I doubt they can solve my current problem - I've already been thread-hopping. The EA app won't even uninstall when I use the various ways that you can force-uninstall on Windows. The only thing I haven't tried yet is to use a restore point and go back to before I installed the EA app.
- @leiascully42 That's so odd. I had a bit of trouble getting the app to uninstall at one point too - the uninstaller refused to open for some reason. I didn't know what to do, so I deleted the files manually, which made it impossible to open the app, but also lead the installer to think it was already installed. It randomly decided to start working and I was able to reinstall after that, but because I couldn't pinpoint why it did what it did, I can't say I'd recommend it.
Hopefully there's something that EA can do on their end and they're able to roll out a fix for this soon. @CoraychiInteresting. Maybe I'll try that. It couldn't really break anything worse at this point...
EDIT: Nope, still equally broken. 😞 And the system restore failed for some reason. But it was a good thought! The EA rep suggested it too, when I said I couldn't uninstall.
@leiascully42 Ugh, that's a shame, it would've been nice if it had worked! I'm hoping that with all the reports coming in from people having issues, they'll be working on the app and pushing fixes, and maybe what you're experiencing will be among the things they get to. I'll keep an eye out for similar reports too and see if any solutions crop up!
Did the Rep looked over your account permissions? That would be really important. (!)
For the Install problem, please look at this post.
@holger1405I don't actually know what the rep did. I told him my problems and the solutions I'd tried. He had me reinstall Origin, which of course didn't work. I told him I couldn't open the app or uninstall it and he told me to delete the files manually, which I didn't think would work but tried anyway since it worked for Coryachi. He put me on hold for ten minutes and then came back and said he was pushing the problem up the chain.
EDIT: A tool on the uninstall post worked! Thank you so much! And with a clean install, I was finally able to open DAI. Sweet, sweet game screen, I thought I'd never see you again 🙌
